FAQ

Can I buy directly from Parker Southern?
Answer:
Parker Southern's furniture is only sold through authorized retailers. We invite you to visit our FIND A DEALER section of the website. We will supply you with a dealer in your area from our dealer network. These reputable retail stores will provide you with local and customized service right where you live.
Can I get a price quote directly from Parker Southern?
Answer:
Since each of our dealers may offer special discounts at their discretion, we encourage you to contact your local retailer for pricing information.
How can I find the nearest store selling Parker Southern?
Answer:
Please visit our FIND A DEALER section of the website. We will supply you with a dealer in your area from our dealer network.
What kind of seat construction do you offer?
Answer:
Our furniture features an 8 way hand tied coil spring construction. This system, industry wide, is regarded as the best of all spring systems for upholstered furniture. This method assures you the most comfortable and durable seating available today. Visit our Construction page for more details.
Can I purchase fabric to match my Parker Southern for a repair, or for accent pieces?
Answer:
Please contact your local Parker Southern retailer to check availability of fabrics and to place the order.
How do I know if a needed repair is covered under Parker Southern's warranty; And what steps do I need to take to get my furniture repaired?
Answer:
Please report any defects immediately to your local retailer with proof of purchase. The store will help you determine if a needed repair is covered under warranty, and they will make the necessary repair arrangements.
Can I get fabric swatches or wood samples?
Answer:
To insure that you have the very best local service and attention, we encourage you to work with your local Parker Southern retailer. Your retailer will allow you to see the variety of fabrics and wood options available. They will also guide you on making your final decision by explaining the differences in fabric wearability and cleanability as well as wood characteristics. Please ask them about obtaining a cutting of your fabric selection to help you with matching accessories and decor.
How can I obtain a Parker Southern brochure?
Answer:
Please click here to go to our Contact Us page and fill out the form and we will be glad to send you a brochure from Parker Southern and it's sister company Temple Furniture
How can I check on the status of my furniture repair or furniture
order?
Answer:
On average, our new furniture order will ship within 4-6 weeks. You can contact your local Parker Southern retailer for more complete delivery information. They will track the status of your order or repair work. Repair work is a quick turn around as we understand you are without the piece during the repair.
How do I care for my new furniture?
Answer:
Please visit our Care Tips section of our website to assist you with fabric and leather care. For cushion care, we recommend you rotate your cushions once per month to assure longer lasting fullness of your cushions.
How do I purchase replacement parts?
Answer:
Repair parts are available through your local Parker Southern dealer. Please contact them and they will be happy to assist you with your parts replacement.
If I have a complaint about my furniture, whom should I contact?
Answer:
Parker Southern is concerned with any problems or issues you might have. To assure that you have the best local service and attention, we recommend you consult the dealer where you purchased the items. They will collect the specific information to determine the cause of the damage and at that point be able to rectify your problem.